Getting Started
Create an Account
Click the “Join Now!!” link located on the right hand side of the screen on the Home page to create a new account with our service. You will then use your email address as your user name and create your own password. This will allow you to upload images to your account and give you exclusive access to your private images and albums.If the store uploads images for you from film or from a kiosk and you do not yet have an account, you will have 20 days to accept the terms and conditions in order to keep the images online.
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Storage
You can upload an unlimited number of images for editing, printing, and sharing. The images will be stored in your account as long as you have logged in within a six month period to let us know you are still using your online photo account. Should you forget to log in, you will receive an email stating your images are in danger of being deleted.
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Charges
Our basic service is free. You can upload an unlimited number of photos for editing, sharing, printing, and gift creation. The only charge is for products you order.
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Forgotten Password
If you have forgotten your password, you can click Here, or on the “I forgot my password” link located on the Log In page. If you do not receive the email within about 10 minutes, we recommend checking your Junk and Spam folders as it occasionally gets filtered by these automatic applications.
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Password Not Working
If you are receiving an Invalid Password message, please click the “I forgot my password” link to be reminded of your password.
If you type in the password and it clears the password field and returns you to the username field, please do the following:
1. Click on the "Tools" menu in Internet Explorer
2. Choose "Internet Options" from the list
3. Under the Privacy tab click Sites
4. Enter "www.lifepics.com" in the text field
5. Now please click "OK" to get back to the site
6. Log out of your account, using the logout link on the right
7. Close all browser windows to get the change to take effect
8. Open a new browser window and log back into your account.
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Password Not Working
If you are receiving an Invalid Password message, please click the “I forgot my password” link to be reminded of your password.
If you type in the password and it clears the password field and returns you to the username field, please do the following:
1. Click on the "Tools" menu in Internet Explorer
2. Choose "Internet Options" from the list
3. Under the Privacy tab click Sites
4. Enter "www.lifepics.com" in the text field
5. Now please click "OK" to get back to the site
6. Log out of your account, using the logout link on the right
7. Close all browser windows to get the change to take effect
8. Open a new browser window and log back into your account.
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Account Update
You can update your email address, change your password, or edit your home address at any time once you have created an online account.
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Features
Photo Tips
View the photo tips offered by Digi Pixels at any time by clicking on the Photo Tips link in the upper right hand corner of the screen. Once you have created an account you can choose to receive emails, including new Photo Tips from Digi.
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Template items
We offer a variety of template items including books, calendars, cards, and gift tags among others. Once you have created an account and uploaded pictures you will be able to create and order these products by clicking on the yellow Create Cards & Calendars tab or the blue Build Photo Book tab.
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Share Pictures
Share your pictures with friends and family from around the world by email or you can also share images by embedding them into popular social networking, blog, and auction sites.
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Spark
Our newest feature, Spark, allows you to create a multimedia presentation that cascades your images down one main image. Set the presentation to music, add icons, or link to video.
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Organizing Images
Keep your images organized in your account by placing them in separate albums. Upload them by the date, the event, or just your favorites in the same album.
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Editing Images
We provide a basic photo editor that allows you to crop your images or apply special effects like black & white or sepia.
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Downloading to Personal Computer
You can download images you have stored on your online account back to your personal computer. Unfortunately, at this time, you can only download the images one at a time.
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Uploading Images
I have a coupon code that was given to me by Goldencolor Engineering Photo Lab, how can I use this?
After adding images to your shopping cart and choosing the prints you would like to order, proceed to checkout and the resulting page is where you enter your billing and shipping information. At the bottom of this page is an area where you can enter the coupon code. Enter the code in this box and click Continue. The coupon value will be subtracted from the subtotal and the revised total will appear on the resulting page.
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File Types
We accept the following file types: .jpg .tiff .bmp .gif .pcx .png .tga. We do not accept PSD (Photoshop), PDF, Word Document, or RAW files.
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Uploading Information
You can upload your images directly from your computer to your online account, or you can send images from your email account or phone.
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Order Process
Resolution and Maximum Print Size
The resolution of your pictures is determined by your computer at the time your pictures are taken. The image can only be compressed or made smaller after this time.
If an image has been emailed, chances are good the email application compressed the image prior to sending it. This means the image will not turn out well if printed.
The Fast, or Fastest upload speeds offered on the online Add Photos page will compress your images. Fast allows 8x10, Fastest allows 4x6, and Regular allows whatever size the original image will allow.
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Cropping Options
Three cropping options are available through the online site during the checkout process.
Option 1, Auto crop: This option automatically crops the images based on a formula. If the image is too wide, it crops 50% of the extra picture on the sides. If the image is too tall, it crops 1/3rd from the top of the picture and 2/3rds from the bottom of the picture. This formula means that if people’s heads are too close to the top, they will be cut off. Auto crop means that there is no technician that looks at the image.
Option 2, Add white space: This option shrinks the image so that the largest side fits on the paper. The empty spaces that are left by the smaller dimensions are then filled with white ink.
Option 3, Manual: This option allows customers to view the crops and to adjust it manually. This is the only option where the customer can preview the cropping before the images are submitted for printing.
Note: The Aspect Ratio is the width by the height of the image. The ratio tells a technician what sizes the image can be printed at without cropping. For example an image with an aspect ratio of 4x6 can be printed at 4x6, 8x12, 12x18, etc without any cropping.
Many digital point and shoot cameras now capture images in a 4.5x6 ratio. This means that most digital images taken with a point and shoot camera will need to be cropped by half an inch.
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Service Times
The time in which your order will be ready depends on the product ordered and the store location. Some stores can create prints and some gifts on site and this allows them to offer 1 hour pick up for prints or next day service for gifts. Other stores do not have the printing technology to print in store and these print orders are generally available within 3-5 business days. Gift orders generally take longer to process and are only available as ship to home items. The processing time is listed for the individual gift through the orange Gifts tab.
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Pick up Locations
For pick up locations in your area please click Here, or visit the blue Store Locations link located in the upper right hand corner of the site.
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Payment Types
Accepted payment types vary by store and location. Almost all stores accept online payment via a major credit card (Visa, MasterCard, Discover, and American Express). Several stores accept In Store Payment, however they generally set a limit on the maximum amount of the order, such as $20 or $40. A few of our locations are beginning to accept payment via Pay Pal, but this option is not widely offered at this time.
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Ordering CDs
Cds of your pictures are available for the images you order, at the time of the order. At this time, you cannot order just a CD of images in your account. You can only order a CD of images you are also ordering as prints.
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General Information
You can choose to pick up your order at a local store, or you can have the order shipped directly to your home. Our shipping option also allows you to choose to ship an order directly to your friends or family.
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Special Offers
Many of our stores offer promotions, such as 20 free 4x6 prints to try the site, or run specials such as 2 for 1 offers. Keep an eye on the Home page for such offers.
Prepaid cards allow you to purchase prints to give as a gift or to use for yourself. To purchase these cards, please visit your local store.
All of our offers are redeemed during the checkout process on the Payments page.
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